customer privacy notice

1. introduction

this privacy notice explains what to expect from us regarding your personal information.

2. contact details

email: hello@rescuedbeauty.co.uk

3. what information we collect, use, and why

we collect the following information to provide services and goods, including delivery:

• names and contact details
• addresses
• date of birth
• purchase or account history
• payment details (card or bank info for transfers and direct debits)
• account information
• information on compliments or complaints

for customer accounts and guarantees:

• names and contact details
• addresses
• payment details
• purchase history
• account information and registration details
• marketing preferences

for marketing or service updates:

• names and contact details
• marketing preferences
• location data
• purchase or viewing history
• records of consent where needed

for research or archiving:

• names and contact details
• location data
• purchase or viewing history
• personal information for research administration
• records of consent where needed

for queries, complaints, or claims:

• names and contact details
• account information
• purchase or service history
• correspondence

4. lawful bases and data protection rights

under UK data protection law, we must have a “lawful basis” for using your personal information. you have rights regarding:

• access: request copies of your personal information
• rectification: correct or delete inaccurate data
• erasure: delete your personal information
• restriction: limit our use of your data
• objection: object to data processing
• data portability: transfer your data to another organization
• withdraw consent: when applicable, withdraw consent anytime

for data rights requests, contact us at hello@rescuedbeauty.co.uk.

5. our lawful bases for data use

our bases include:

• consent: permission after full information; you can withdraw at any time
• contract: data needed for contract performance
• legitimate interests: beneficial without undue harm

6. data sources

we collect data directly from you.

7. data retention

data is stored for up to 5 years unless instructed otherwise.

8. how to complain

for concerns about data use, contact us at hello@rescuedbeauty.co.uk. if unresolved, you can complain to the ICO:

last updated

28 October 2024